We get this call every week. Customer says the tracking shows delivered, but there is no box on the porch. Here is what happened, friend. Our driver Marla set that box down gently, and then something named Mr. Fluff dragged it under the couch to guard it.
We cannot control Mr. Fluff. We have written to Mr. Fluff. Mr. Fluff has not replied, which is typical of his kind.
Before filing a claim, please check under the couch, behind the radiator, and inside the dishwasher. Last month we found 14 parcels in one dishwasher. Delivered is delivered. Where it ends up is your own business.